RealityEngines.AI Privacy Policy

We are strongly committed to letting you know how we will collect and use your personal information. The policies below are applicable to data and information collected via RealityEngines.AI, Inc’s Cloud or Consulting Services and Website located at RealityEngines.AI.

We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of our Service, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.

Information Collected

We collect two basic types of information from you in conjunction with your use of our Services - Personal information and Non-Personal information. Personal information is information that you may supply to us, as described more fully below,

Personal Information

Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of our Services and the Internet.

There are a number of circumstances in which you may supply us or our agents with your personal information. The following lists the most common ways in which we may collect your personal information.

  • Downloading collaterals from our website, RealityEngines.AI
  • Sign up to receive alerts or other information via email, text or instant message from RealityEngines.AI
  • Request for sales calls, customer service, support requests or other assistance
  • Website-related communications, e.g. account verification; technical notification
  • Participation in communities, commenting to blog entries and participation in other forums
  • Any other place on the Website where you knowingly volunteer personal information

Non-Personal Information

In addition, when you interact with the Website, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Website (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:

  • Non-identifiable demographic data such as age, gender, and five digit zip code as part of collecting personal information
  • Device information about your computer, browser, mobile device, or other device that you use to access the Website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Analytics and usage information about your use of the Website.
  • Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses.
  • Other information regarding your use of the Website.
  • We may also gather and use information about you from publicly available third-party sources.

Collection of Your Source IP Address/Location Information

We may collect and store location information about you on the Website and associated with your account that you volunteer on the Website or enable through the Website or your device. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request is deleted. We do collect and store your device’s source IP address which may disclose the location of your device at the time you access the Website.

"Cookies" and How RealityEngines.AI Uses Them

A "cookie" is a small data file that can be placed on your hard drive when you visit certain Websites. RealityEngines.AI may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our networks. These cookies do not enable third parties to access any of your customer information.

How Do We Use Your Information?

We use your personal information and other non-personal information, such as your location information, to learn from you to help us personalize and continually improve your experience on the Website. We may use your Personal and Non-Personal Information in the following ways:

To provide our services​ - We use your personal information to provide, support, understand and improve the Services. As part of providing the Services we may send you service announcements, technical notices, updates, security alerts and support-related messages related to your account or transactions with us, through the Services or by email. We may also communicate with you in response to your support requests, questions, feedback or comments to a blog post, or to provide you with information about our policies.

For security, compliance, fraud prevention and safety ​- We may use your personal information as we believe appropriate to investigate or prevent violation of the law or our Terms of Service; to secure the Services; to protect our, your or others’ rights, privacy, safety or property; and to protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity. For example, we may use tools to scan your videos and other content in the Services for content that violates our Terms of Service or the law. We may also use information we collect about your device to detect users violating our Terms of Service and prevent further violations.

For compliance with law; legal claims -​ We may use your personal information as we believe appropriate (a) to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; (b) where permitted by law in connection with any legal investigation; and (c) to prosecute or defend legal claims.

How We Share Your Personal Information?

We do not disclose information about your Personal Information collected online to any companies not part of RealityEngines.AI or its parent, subsidiaries or related entities. In no event will we sell or rent your Personal Information as part of a customer list or similar transaction.

For compliance with law; legal claims; security, compliance, fraud prevention and safety. We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend our rights or property, the Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website or the public. This includes exchanging information with other companies and organizations for fraud protection.

Service Providers

We use third parties to manage one of more aspects of our business operations, including the processing or handling of personal information. We may share personal information with such third parties to perform services on our behalf such as fulfilling online orders, email distribution, processing non-cash payments, sending marketing communications, servicing products, maintenance of your account, conducting research surveys, verifying and validating information that you have provided to us, delivering products, third-party advertising, and providing customer support services. When we do use an outside company, we use contractual and other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy. We do not share email addresses with third parties for the purpose of sending their own emails to you. Third parties will only have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Security

We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our Website is stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

How Long Do We Keep Your Information?

Following termination or deactivation of your account, RealityEngines.AI, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about the termination or deactivation of your account, please contact us directly at privacy@realityengines.ai​.

Children

RealityEngines.AI is not intended for children. If you are under 18, you may use the Site and Services only with the supervision of your parent or guardian. The Services are not directed to anyone under the age of 16. A parent or guardian who becomes aware that his or her child under the age of 16 has used the Services may contact us at legal@realityengines.ai and we will attempt to delete the child’s personal information as soon as possible.

Notice for Residents of the European and Swiss Economic Areas, Privacy Shield and Contractual Terms

RealityEngines.AI is committed to subjecting all personal data received from European Union (“EU”) member countries and Switzerland, in reliance on the Privacy Shield Framework (“Privacy Shield”), to the Privacy Shield’s applicable Principles.

RealityEngines.AI is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, RealityEngines.AI may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

EU or Swiss residents with inquiries or complaints regarding this Privacy Policy should first contact RealityEngines.AI at ​privacy@realityengines.ai​ or at our mail address:

RealityEngines.AI
1099 Folsom Street
San Francisco, CA 94103

Please allow a reasonable amount of time to respond to your request. If you do not receive timely acknowledgment of your complaint, if your complaint is not satisfactorily addressed by RealityEngines.AI, or if you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please visit the ​Privacy Shield website​ for more information and to file a complaint. To learn more about the Privacy Shield program, please visit ​www.privacyshield.gov​.

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